Our frequently asked questions

Usually the same day or within 24 hours. If you share your postcode, a couple of photos, and which rooms you want cooling, it speeds things up massively.

Most of the time, yes. A quick site visit makes sure the unit size is right and the pipe run is realistic. For straightforward installs, an estimate can be given from photos and a short call, then confirmed on-site.

Yes. Quotes are free and you are under no pressure. If it is not the right time, just say and that is totally fine.

Your postcode, the room size (roughly), and what you use the room for helps a lot. For example, bedroom at night, home office during the day, or an open-plan kitchen lounge. If you can add a couple of photos of the outside wall and the room, even better.

Absolutely. Most people are not. A simple rule is: one room needs one indoor unit. Larger open spaces might need a bigger unit or two smaller ones. The installer will recommend the right setup based on the room size, layout, and heat sources like big windows or lots of kit.

Most single-room installs are done in a day. Multi-room systems usually take 2 to 3 days depending on access, pipe runs, and where the outdoor unit can sit.

There is some drilling for the pipework, but a good installer will protect floors, tidy as they go, and clear up properly at the end. If you are worried about a specific spot like a new carpet or freshly painted wall, mention it in advance.

Common options are a back yard wall, a flat roof, or a discreet ground position. The best location balances airflow, noise, and easy access for servicing. If you are in a tight back alley or have neighbours close by, the installer can advise on the quietest placement.

Indoor units are generally quiet on normal settings, similar to a low fan. Outdoor units make some noise too, but modern systems are designed to be neighbour friendly. If noise is a big concern, ask for a low-noise model and sensible positioning.

Often yes, but you will usually need landlord or freeholder permission first. The key is where the outdoor unit will sit and how the pipework will run. A site visit can quickly confirm what is possible.

It depends on how you use it, but modern units are efficient. For a bedroom or home office, most people run it for a few hours at a time rather than all day. The installer can recommend a unit size that cools quickly and does not waste energy.

Yes. Most modern systems are heat pumps, so they can heat as well as cool. Many homeowners use them as a quick way to warm a room, especially a home office or loft conversion.

A single split is one indoor unit connected to one outdoor unit. A multi split uses one outdoor unit to run multiple indoor units. Multi splits can look tidier outside, but single splits can be simpler and sometimes cheaper per room.

Yes. Cooling naturally reduces that sticky feeling, and many people find they sleep better. If you struggle in hot spells, a bedroom unit can make a huge difference.

No. Most people use it like a smart boost. Turn it on before the room gets unbearable, set a sensible temperature, and let it maintain. Good insulation, blinds, and keeping doors closed also helps.

In many cases, no, especially for a typical home install. There are exceptions, like listed buildings, conservation areas, or flats with strict rules. If you are unsure, mention your area and the installer can advise.

Yes, mainly around noise, airflow, and how it looks from the street. Most installs can be done neatly at the back of the property. If your only option is the front, it may need extra thought and possibly permission.

Yes. Air conditioning uses refrigerant, so the installer should be F-Gas certified. If you are comparing quotes, it is worth checking this.

Usually not, but it is a good idea to keep the paperwork and service records. If you have a new build or a specific insurance policy, check the terms. A professional install is the key.

Sometimes, yes, but it needs a careful approach. The outdoor unit placement and any visible trunking matters. In these cases, the installer might suggest a more discreet option and talk through permissions before anything is fitted.